Keystone Publishing Group (“Keystone”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it. It applies to keystonepublishinggroup.com.au and every Keystone imprint that links to it.
1. Information We Collect
We only ask for information we genuinely need to help publish your book or respond to your enquiry. The information we collect includes:
- Contact details such as your name, email address, phone number and country of residence.
- Manuscript and project details you choose to share with us, including genre, word count, target audience and writing samples.
- Communication history including emails, form submissions, calls and messages exchanged with our team.
- Website usage data such as your IP address, browser type, device, referring website and pages viewed, collected automatically through cookies and analytics tools.
2. How We Use Your Information
Your information is used to deliver the services you have asked us about and to run our publishing business properly. Specifically, we use it to:
- Respond to enquiries and prepare manuscript assessments.
- Deliver editing, design, marketing, publishing and distribution services.
- Send important service updates, contracts and invoices.
- Send occasional updates about our imprints, authors and offers, where you have consented to receive them.
- Improve our website, services and customer experience.
- Meet our legal, tax and accounting obligations.
3. How We Share Your Information
We do not sell your personal information. We only share it when it is necessary to provide our services or required by law. Limited sharing may occur with:
- Our imprints and editorial partners who deliver parts of your project under confidentiality obligations.
- Trusted service providers such as our payment processor, email platform, cloud hosting and analytics provider, who only access the data needed to do their job.
- Distribution partners such as Amazon, Apple Books, Kobo and Barnes & Noble, where required to publish and sell your book.
- Regulators or law enforcement where we are legally required to disclose information.
4. Manuscript Confidentiality
Manuscripts and creative materials you send us are treated as confidential. They are stored on secure systems, accessed only by team members working on your project, and never sold, leaked or shared with third parties for promotional purposes without your written consent. You retain full ownership of your work at every stage.
5. Cookies and Analytics
Our website uses cookies and similar technologies to remember your preferences, measure traffic and improve performance. Most browsers let you refuse cookies or alert you when one is set. Please note that disabling cookies may affect the functionality of the site. We use privacy-friendly analytics tools to understand how visitors use the website in aggregate. We do not use this data to identify individual visitors.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. These steps include encrypted connections (HTTPS), restricted access to systems, secure cloud storage and routine staff training. No method of transmission over the internet is completely secure, so while we do our utmost to protect your information, we cannot guarantee its absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that is inaccurate or out of date.
- Request that we delete your personal information, subject to our legal obligations.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your rights have been breached.
To exercise any of these rights, contact us at info@keystonepublishinggroup.com.au and we will respond within thirty days.
8. Children’s Privacy
Our services are designed for adult authors. We do not knowingly collect personal information from anyone under the age of sixteen. If you believe a minor has provided us with their personal information without parental consent, please contact us and we will delete the information.
9. International Authors
Keystone Publishing Group is based in Australia. If you contact us from outside Australia, your personal information may be transferred to and stored in Australia. By using our website or services, you consent to that transfer. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth).
10. Third-Party Links
Our website may link to third-party websites, including our imprints, distribution partners and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be published on this page with the “Last updated” date at the top. Material changes will be communicated to you where you have an active project with us.
12. Contact Us
If you have any questions about this Privacy Policy or the way we handle your information, please contact us:
- Email: info@keystonepublishinggroup.com.au
- Phone: (07) 5690 2990
- Address: 1/10 Albert Ave, Broadbeach QLD 4218, Australia